Privacy Policy

Last Updated: 22/03/25

At First Aid Today, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or book courses with us. By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data when you use our website:

1.1 Personal Information You Provide

When you book a course, contact us, or create an account, you may be asked to provide personal details, such as:

Name
Address
Email address
Phone number
Payment information (processed through secure payment systems)

1.2 Special Categories of Data

We do not collect any sensitive personal data (such as health information) unless you voluntarily provide it, for example, if you notify us of any health issues or requirements that may affect your participation in a course. We will only use such data with your explicit consent and for the purpose of accommodating your needs.

2. How We Use Your Data

We will only use your personal data in the following ways:

To Process Course Bookings: To complete and manage your course booking, send you booking confirmations, and provide course-related information.
To Improve Our Services: To enhance our website, products, and customer services based on user feedback and interactions.
For Communication: To respond to your inquiries, provide support, and notify you of any important updates, such as course cancellations or changes.
To Process Payments: To manage and process payments for the courses you book through our secure payment system.
For Marketing: With your consent, we may send you promotional emails, newsletters, or offers about upcoming courses or services. You can opt-out of these communications at any time by unsubscribing.

3. Lawful Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contractual obligations in processing your course booking and providing services.
Legitimate Interests: To improve our services, communicate with you, and provide a better user experience.
Consent: For marketing purposes, we will only send you promotional communications if you have explicitly consented to receive them.

4. Sharing Your Information

We will not sell, rent, or lease your personal data to third parties. However, we may share your personal information with trusted third-party service providers who assist us in delivering our services. These may include:

Payment Processors: To process payments made through the website.
Course Providers: To deliver course-related services.
Email and Marketing Services: If you opt-in for marketing communications, we may share your details with third-party email marketing services.

Any third parties we work with will only process your data on our behalf and are required to keep your data secure and comply with GDPR requirements.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymised.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request to update or correct any inaccurate or incomplete data we hold.
Right to Erasure: You can ask us to delete your personal data in certain circumstances (e.g., if we no longer need it for the purposes it was collected).
Right to Restriction: You can request the restriction of processing of your personal data in certain situations.
Right to Data Portability: You can request to receive your data in a commonly used, machine-readable format and transfer it to another data controller.
Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Security of Your Data

We take the security of your personal data seriously and employ appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Transfers of Data

We may transfer your personal data to third-party service providers located outside the UK or the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated Privacy Policy on this page and update the "Last Updated" date at the top of the page. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions about this Privacy Policy, our data processing practices, or wish to exercise your data protection rights, please contact us at:

Email: Tracydarbyshire@yahoo.co.uk
Phone: 07990 595205
Address: Stoke-on-Trent, United Kingdom, ST10 4JQ

By using our website and services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.