Terms & Conditions

Last Updated: 22/03/25

Welcome to First Aid Today, your trusted provider of first aid training courses. By accessing or using our website, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our website and booking any courses.

1. Acceptance of Terms

By using our website to browse, book, or make payments for courses, you accept and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the website.

These Terms form a legal agreement between you and First Aid Today and by using our website and services, you confirm your acceptance of these Terms.

2. Services Provided

First Aid Today offers in-person first aid training courses, which include:

Course booking and scheduling
Online payment for courses
Access to course information, including content, locations, dates, and times

All courses are provided in compliance with UK laws and regulations governing training and health and safety standards.

3. Eligibility

You must be at least 18 years old to book a course on our website. If you are under the age of 18, you may only book a course with the consent of a parent or legal guardian.

4. Course Booking

To book a course, you must:

Select a course, location, and date from the available options
Complete the booking process with accurate and complete personal details
Make full payment at the time of booking using our secure payment gateway

All bookings are subject to availability. A booking confirmation will be sent via email upon successful payment.

5. Payments and Refunds

Payment: We accept payments via debit cards, credit cards and PayPal, and payments are processed through a secure payment gateway.
Refunds and Cancellation Policy: Under the UK Consumer Contracts Regulations, you have the right to cancel your booking and request a refund, subject to the following terms:
- You may cancel your booking within 14 days of making the purchase and receive a full refund, provided the course has not yet taken place.
- If you cancel within less than 14 days of the course start date, no refund will be provided unless we are able to resell your booking to another customer.
- Cancellations can be made by contacting us directly via email or phone.
- You can request to transfer to another course date within 14 days of the original booking. Transfer requests will be subject to availability and may incur an additional fee.

Please note: Refunds will not be issued for no-show participants or if the course has already taken place.

6. Course Cancellations

We reserve the right to cancel or reschedule any course if there are insufficient enrolments or due to unforeseen circumstances. In the event of a course cancellation by us:

You will be given the option to transfer to an alternative course or receive a full refund.
You will be notified of the cancellation at least 7 days in advance via the contact details you provided during booking.

7. Participant Responsibilities

By booking a course, you agree to:

Attend the course at the scheduled date and time.
Arrive on time and be prepared to fully participate in the course.
Notify the course provider of any special needs or medical conditions in advance.
Comply with all course safety guidelines and instructions from the instructor.

8. Health and Safety

It is your responsibility to ensure you are fit to participate in the course. If you have any medical conditions, allergies, or other concerns that could affect your ability to take part, you should seek advice from your doctor before booking the course. If you have concerns about any aspect of the course, please contact us in advance.

9. Liability

We are committed to delivering safe and professional courses; however, we cannot accept liability for any personal injury, loss, or damage arising during or as a result of attending our courses, except where caused by our negligence.
By participating in the course, you agree to waive any claims against First Aid Today and its instructors, employees, or contractors.

10. Privacy and Data Protection

We take your privacy seriously. We collect, store, and process personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

For more details on how we collect, store, and protect your personal data, please refer to our Privacy Policy.
By using this website, you consent to our collection and use of your data as described in our Privacy Policy.

11. Intellectual Property

All content on this website, including but not limited to text, images, logos, course materials, and design, is the property of First Aid Today and is protected by intellectual property laws. You may not use, copy, reproduce, or distribute any content from this website without our prior written permission.

12. Consumer Rights

As a consumer, you have certain rights under UK law. In addition to the rights to cancel mentioned above, you have the right to a refund, replacement, or repair in case of faulty goods or services, subject to the terms outlined under the Consumer Rights Act 2015.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes to the Terms will be posted on this page, and the updated version will be effective immediately upon posting. Please check this page periodically for updates. Continued use of the website constitutes acceptance of any changes to the Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions, concerns, or wish to exercise your rights under these Terms, please contact us at:

Email: Tracydarbyshire@yahoo.co.uk
Phone: 07990 595205
Address: Stoke-on-Trent, United Kingdom, ST10 4JQ

By using our website, you confirm that you have read, understood, and agree to these Terms and Conditions.